Privacy Policy
A legal disclaimer
This Privacy Policy explains how Level Up Living collects, uses, and protects personal information when you use our website, contact us, or participate in our services.
The information provided is intended to clearly outline how your data is handled in line with UK data protection law. By using this website or engaging with our services, you agree to the terms of this Privacy Policy.
Privacy Policy - the basics
Level Up Living Ltd is committed to protecting your privacy and handling your data in a transparent and responsible way.
We collect and use personal data only where necessary to provide our services, communicate with participants, and maintain a safe and effective online environment.
We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Who we are & What information we collect
Level Up Living Ltd provides online wellbeing and personal development sessions using structured group activities and games.
Company Name: Level Up Living
Registered Address: 8 Mill Crescent, Tombridge, England, TN9 1PF
Contact Email: support@levelupliving.online
We may collect the following information:
Name
Email address
Booking and payment information
Messages or communication (including email, gaming platform ID or Discord where relevant)
Basic technical data such as device or browser type
We do not intentionally collect sensitive medical or clinical data.
How we use your information
We use your information to:
Provide and manage bookings and sessions
Communicate with you about services or support
Maintain a safe and respectful group environment
Improve our website and services
We only use data for purposes directly related to delivering our services.
Legal basis for processing
Under UK GDPR, we rely on:
Contract – to deliver services you have booked
Legitimate interests – to operate and improve our services
Consent – where you voluntarily provide information
Payments
Payments will be processed through third-party provider like Wix payments.
We do not store full payment details. Payment providers handle your financial information according to their own privacy policies.
Communication and platforms
We may communicate with participants using email and third-party platforms such as Discord.
These platforms operate under their own privacy policies. While we select widely used and accessible services, we are not responsible for how third-party platforms process data.
Participants are informed of communication platforms before sessions begin.
Data security & Data retention
We take reasonable steps to protect personal data from unauthorised access, loss, or misuse.
This includes secure account access, limited data storage, and controlled communication channels.
We only retain personal data for as long as necessary to:
Provide services
Maintain records
Meet legal obligations
Data is securely deleted when no longer required.
Your rights
Under UK data protection law, you have the right to:
Access your personal data
Request correction of inaccurate data
Request deletion of your data where appropriate
Object to certain types of processing
Requests can be made by contacting:
Third-party services
Some services may rely on third-party providers such as payment processors, communication platforms, or website tools.
We aim to use providers that follow good data protection practices, but we do not control their data processing policies.
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements.
The most current version will always be available on this website.
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements.
The most current version will always be available on this website.